Refund & Replacement Policy

Instant replacement warranty

Every key sold on AwalSpace is covered by our replacement warranty. If a key fails to activate, contact us with your order ID and a screenshot of the error, and we will verify and replace the key free of charge — typically within a few hours, 24/7.

When you are eligible for a refund or replacement

You are eligible if the delivered key is invalid, already redeemed before delivery, or does not match the product described on the product page (wrong edition, region or platform). Claims must be submitted within 30 days of purchase.

When refunds are not possible

Because digital keys are revealed to you upon delivery, we cannot offer refunds once a key has been successfully activated, if you purchased the wrong product or region by mistake, or if your device or account does not meet the product requirements listed on the product page. Please read the region and platform information carefully before ordering.

How to request

Message us on WhatsApp or email support@awalspace.com with your order ID (format AWS-XXXXX), the email used at checkout, and a short description of the issue. Approved refunds are issued through the same payment method used for the purchase within 3–7 business days.

Chargebacks

Please contact us first before opening a dispute with your bank or payment provider — most issues are resolved within hours. Unjustified chargebacks may result in the revocation of the delivered license and refusal of future service.